One of the things that I have had the pleasure of doing during my shifts at the ED is making follow – up phone calls for the Asthma Action Plan and Lidocaine Back Pain Study. I know that we do not always get the opportunity to talk with the patients that we call, on our first try. However, I have been fortunate enough to have had the opportunity to call patients and have them either pick up the phone call on the first try, to do the follow – up survey for the study in which they are participating in, or have the patient provide me with an exact time and day, that they would like me to call them back, so that they can complete the follow – up survey then. What has really stood out to me about the phone calls, is how willing most of the patients I have spoken to are, in answering the questions that are in the follow – up survey. Additionally, they always tell me how thankful they are for having the ability to participate in the study and how much it has developed their knowledge on the subject matter. One of the phone calls that I have found to be quite memorable, was one where in which the patient was hosting a garage sale and had told me to call them back on X day at X time. I was hesitant at first, thinking that the patient may not have wanted to complete the follow up survey that day, but that also they would have not wanted to complete it on the day they had provided me with. However, upon calling the patient on X day and at X time, the patient was ready and so willing to complete the follow up survey, we also shared a few laughs resultant from a few of the questions that I had asked from the follow up survey. This phone call led me to reflect on and think about rapport. The importance of establishing a rapport is often emphasized for in – person interactions with patients, however I believe the same to be true for even phone calls. Simply sharing a laugh, saying thank you to the patient and how much we appreciate the patient’s responses as well as, saying thank you for taking the time to complete the follow up survey to the patient, truly makes all of the difference, and I want to emphasize remembering to always say these things to those that we interact with. As really, it is simple things like this, that are the most valuable.